Return Policy
Refund & Return Policy
Last Updated: August 18, 2026
We want you to be happy with your purchase from Fashion Clothes Boutique. If something isn't right with your order, please contact us and we will do our best to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
- Unworn
- Unwashed
- Unused
- In its original condition
- Free from makeup, perfume, stains, odors, or other signs of wear
- With original tags attached, where applicable
- In the original packaging when reasonably possible
Items that do not meet these conditions may not be accepted for return.
2. Items That Cannot Be Returned
For hygiene and safety reasons, certain products may not be eligible for return, including:
- Items marked as Final Sale
- Underwear or intimate products
- Swimwear if the hygiene liner has been removed
- Personalized or customized products
- Items that have been worn, washed, altered, damaged, or used
- Products returned without required original tags where applicable
3. Return Request
Please contact us before sending anything back.
Your return request should include:
- Order number
- Product name
- Reason for return
- Photos, if applicable
Please do not send products back to the return address shown on the shipping package without contacting us first.
We will provide return instructions if your request is approved.
4. Wrong Size or Change of Mind
If you ordered the wrong size or simply changed your mind, you may request a return within the eligible return period.
Unless the item is defective or we made an error with your order, the customer is generally responsible for return shipping costs.
Original shipping fees are normally non-refundable.
5. Damaged or Defective Items
We carefully inspect products before shipment. However, if your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.
Please provide clear photographs or videos showing:
- The product
- The damaged or defective area
- The packaging
- The shipping label
If the issue is confirmed to be our responsibility, we may offer an appropriate solution, such as:
- Replacement
- Partial refund
- Full refund
- Other mutually agreed solution
6. Incorrect Item Received
If you receive an item that is different from what you ordered, please contact us as soon as possible.
Please provide photographs of the product and shipping label.
We will review the issue and work with you to resolve it.
7. Refunds
Once your return is received and inspected, we will notify you whether the return has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your payment provider or financial institution to post the refund to your account.
8. Partial Refunds
In some situations, a partial refund may be offered instead of a full return.
For example, this may apply when:
- A minor issue does not significantly affect the use of the product
- The customer agrees to keep the item
- A solution has been mutually agreed upon
9. Exchanges
Because product availability and inventory can change quickly, direct exchanges may not always be available.
If you need another size or color, please contact us first.
Depending on availability, we may recommend returning the original item and placing a new order.
10. Return Shipping
If the return is due to:
- Change of mind
- Incorrect size selection
- Incorrect personal preference
- No longer wanting the item
The customer is generally responsible for the return shipping cost.
If the return is due to an incorrect item or confirmed product defect caused by us, we will work with you to determine the appropriate return or replacement solution.
11. Unclaimed or Refused Packages
If an international parcel is refused, unclaimed, or returned because the customer failed to collect it, the customer may be responsible for return shipping and other applicable costs.
Any refund will be considered after the returned parcel has been received and inspected.
12. Important Note About Product Appearance
We make every effort to display product colors, materials, and details as accurately as possible.
However, colors may appear slightly different depending on:
- Screen settings
- Lighting
- Photography conditions
- Manufacturing batches
Minor differences in color or measurement do not necessarily constitute a product defect.
Contact Us
If you have any questions about returns or refunds, please contact:
Please include your order number in your message.
We are committed to treating every customer fairly and providing a helpful solution whenever possible.
Fashion Clothes Boutique
