FAQ
Frequently Asked Questions
Welcome to our FAQ page. Here you’ll find answers to common questions about shopping, sizing, orders, shipping, returns, payments, and our wholesale and dropshipping services.
If you cannot find the answer you are looking for, please contact our customer support team.
Shopping & Products
What types of products do you sell?
We offer a curated selection of women’s fashion, including:
- Dresses
- Tops
- Skirts
- Pants
- Suits & Sets
- Shoes
- Handbags
- Accessories
Our collections focus on elegant, feminine, fashion-forward styles inspired by contemporary fashion trends. New styles are added regularly as we continue to expand our collections.
How do I choose the right size?
Please check the size chart and product measurements on each individual product page before placing your order. Because different designs, fabrics, cuts, and manufacturers may fit differently, we recommend using the measurements provided for the specific item rather than relying only on your usual size.
If you are between sizes or need help choosing, please contact us before placing your order.
Are the colors exactly the same as shown in the photos?
We make every effort to present product colors as accurately as possible. However, colors may appear slightly different depending on:
- Lighting during photography
- Your monitor or mobile device
- Screen brightness and settings
- The natural characteristics of different fabrics
Slight color variations do not necessarily indicate a product defect.
Are product measurements accurate?
We provide product measurements whenever available.
Please note that there may be a small measurement tolerance due to manual measuring methods and manufacturing processes.
For the most accurate fit, please compare the product measurements with a similar garment you already own.
How can I know if an item is in stock?
Most of the products listed on our website are currently available to order. However, because our inventory can change quickly, there may occasionally be situations where a specific item, size, or color becomes unavailable after an order is placed.
If this happens, our customer service team will contact you by email as soon as possible. You will then have the option to:
- Choose another available style, size, or color
- Cancel the unavailable item and receive a refund
We will always contact you before making any changes to your order. Our goal is to make the process as smooth and convenient as possible for you.
Orders
How do I place an order?
Simply:
- Select the product you would like to purchase.
- Choose the available size, color, or variation.
- Add the item to your shopping bag.
- Proceed to checkout.
- Enter your shipping and payment information.
- Review your order and complete payment.
After your order is successfully placed, you should receive an order confirmation email.
Will I receive an order confirmation?
Yes. After your order has been successfully placed and payment has been confirmed, an order confirmation will normally be sent to the email address provided during checkout.
If you do not see the email, please check your spam, junk, or promotions folder. If you still cannot find it, contact us and provide your name and order information.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has entered processing, been packed, or shipped, we may no longer be able to make changes or cancel it.
Cancellation requests are subject to our order processing status and cancellation policy.
Cancellation Window: [TO BE CONFIRMED]
Please do not wait until the order has already shipped to request cancellation.
Can I change my shipping address after placing an order?
Please contact us immediately if you entered an incorrect shipping address. We will try to update the address before the order is processed or shipped.
Once an order has been shipped, we may not be able to change the delivery address. Customers are responsible for providing accurate shipping information at checkout.
Why was my order shipped in multiple packages?
Depending on product availability, warehouse location, product type, or fulfillment arrangements, items from the same order may occasionally be shipped separately.
If this happens, you may receive more than one tracking number. Your order confirmation and shipping notifications will provide available tracking information for each shipment.
Shipping
Do you ship internationally?
Yes. We offer international shipping to many countries and regions. Available shipping methods, costs, and estimated delivery times may vary depending on your destination.
Shipping options available for your location will be displayed at checkout where applicable.
How long does shipping take?
Delivery time depends on:
- Destination country
- Shipping method
- Order processing time
- Customs clearance
- Local carrier
- Seasonal shipping volume
- Other circumstances outside our control
Estimated shipping information will be displayed at checkout or provided in our Shipping Policy.
Estimated Processing Time: 3–7 days
Estimated Standard Delivery: 12–15 days
Express Delivery: 5–8 days
Please note that shipping estimates are not guaranteed delivery dates.
When will my order be shipped?
Orders are normally processed after payment has been successfully confirmed.
Our current estimated processing time is: [TO BE CONFIRMED] business days
Some products may require additional processing time. If an item requires additional time, we will try to communicate this when possible.
How can I track my order?
Once your order has been shipped, tracking information will normally be sent to the email address provided at checkout.
You can also use our Order Tracking page →
Tracking information may take some time to become active after the carrier receives the package.
Why hasn’t my tracking information updated?
Tracking information may not update immediately after a shipment is dispatched. There may be a delay while the package is:
- Waiting for the first carrier scan
- In transit between logistics facilities
- Undergoing customs processing
- Being transferred to a local delivery carrier
If your tracking information has not updated for an extended period, please contact us with your order number and tracking number. We will do our best to assist you.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges depending on the destination country.
These charges are determined by local customs authorities and may be the customer’s responsibility unless otherwise stated at checkout.
Please check your local import regulations before placing an international order.
What happens if my package is delayed by customs?
Customs clearance is controlled by the destination country’s customs authorities. Unfortunately, we cannot guarantee how long customs processing will take.
If your package is delayed in customs, we recommend checking the tracking information first and contacting your local customs authority or carrier if necessary.
We will assist with shipping information when possible.
What happens if my package is returned because of an incorrect address?
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned because of an incorrect or incomplete address, refused delivery, or failure to collect the package, additional shipping or handling costs may apply.
Please contact us as soon as possible if you believe there is an issue with your delivery address. The final resolution will depend on the specific circumstances and our Refund & Return Policy.
Returns & Refunds
What is your return policy?
We want you to have a positive shopping experience. If you receive an item that is damaged, defective, incorrect, or significantly different from the product description, please contact us as soon as possible.
Return requests must be submitted within: [TO BE CONFIRMED] days of delivery
Please review our complete Refund & Return Policy for eligibility requirements and return conditions.
What should I do if I receive a damaged or defective item?
Please contact us as soon as possible after delivery. Send us:
- Your order number
- Product name
- A description of the problem
- Clear photos of the item
- Photos of the packaging if relevant
- Video evidence when requested
Please do not send the item back before receiving return instructions from us. We will review the information and advise you on the next steps.
What if I receive the wrong item?
If you receive an item that does not match your order, please contact us as soon as possible.
Please provide your order number and clear photos of the item received. We will review the issue and provide an appropriate solution based on the circumstances.
Can I return an item because I chose the wrong size?
Please carefully check the product measurements and size guide before ordering.
Because fit preferences and body shapes vary, choosing the wrong size does not automatically qualify an order for a return or refund.
If you are unsure about sizing, please contact us before purchasing.
Can I return a sale or final-sale item?
Items marked as Final Sale may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.
The specific return conditions will be stated on the product page and in our Refund & Return Policy.
When will I receive my refund?
Once an approved refund has been processed, the refund will normally be returned to the original payment method where applicable.
The time required for the funds to appear in your account depends on your payment provider or financial institution.
Can I send an item back without contacting you first?
No. Please contact our customer service team and receive return instructions before sending any item back.
Unauthorized returns may not be accepted.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Our store may support major payment methods such as:
- PayPal
Important: The final FAQ should only list payment methods that are actually enabled on the Shopify store.
Is my payment information secure?
Payments are processed through secure third-party payment providers and Shopify’s checkout infrastructure.
We do not ask customers to send complete card information through email, WhatsApp, or social media.
Please only enter payment information through the secure checkout provided on our website.
Why was my payment declined?
A payment may be declined for several reasons, including:
- Incorrect card information
- Incorrect billing address
- Insufficient funds
- Expired card
- Bank security restrictions
- Payment provider verification
- Fraud-prevention checks
- Other restrictions imposed by your bank or payment provider
If your payment is declined, please first check your payment details or contact your bank.
You may also try another available payment method. If you continue to experience problems, please contact us.
Product Quality
How do you check product quality?
Quality is an important part of our sourcing process. We work with selected manufacturing and production partners and inspect products before shipment where applicable.
Depending on the product, our inspection may include checking:
- Fabric condition
- Stitching
- Seams
- Zippers
- Buttons
- Hardware
- Embellishments
- Finishing
- Overall appearance
Our goal is to identify obvious quality issues before products are dispatched.
Are your products made in China?
We work with professional manufacturing and production partners in China.
Our China-based sourcing network allows us to access a wide range of women’s fashion products and support both retail customers and international business partners.
Do you offer product sourcing?
Yes. For selected business customers, we can assist with product sourcing based on specific requirements.
You can send us:
- Product images
- Product links
- Style references
- Material requirements
- Target price
- Quantity
- Target market
We will review your request and let you know what sourcing options may be available.
Wholesale & Dropshipping
Do you offer wholesale?
Yes. We welcome:
- Boutique owners
- Online fashion stores
- Retailers
- Wholesalers
- Shopify store owners
- Fashion entrepreneurs
- New fashion businesses
Wholesale terms may vary depending on product category, order volume, and business requirements.
Do you offer dropshipping?
Yes. We provide dropshipping support for selected online sellers and fashion businesses.
Our goal is to help fashion entrepreneurs source, test, sell, and fulfill products without needing to hold large amounts of inventory.
Please contact us to discuss your business requirements.
Can you ship products directly to my customers?
For approved dropshipping arrangements, products can be shipped directly to your customers where the selected fulfillment service supports this.
Please contact us before placing your first dropshipping order so we can confirm the available process and requirements.
Is there a minimum order quantity for wholesale?
Wholesale MOQ may vary depending on the product, manufacturer, and order requirements.
MOQ: [TO BE CONFIRMED]
Please contact us with the products and quantities you are interested in, and we will provide the applicable information.
Can I mix different products in a wholesale order?
This may be possible depending on the products and wholesale arrangement.
Please send us the product styles, quantities, and target order value you are considering. We will review the request and provide the available options.
Can you help me source products that are not listed on your website?
Yes. This is one of the services we want to provide to fashion entrepreneurs.
If you have a specific product in mind, you can send us a photo, product link, design reference, material requirement, or target price.
We can review the request and explore potential sourcing options through our manufacturing and supplier network in China.
Can you provide product photos or videos for my online store?
Product photos or videos may be available for selected products and business partners.
Availability depends on the product and the specific cooperation arrangement.
Please contact us before using any images or videos commercially so that we can confirm the applicable usage permission.
Can you provide inventory updates?
Yes, inventory information can be provided for business partners where available.
Because fashion inventory changes frequently, we recommend confirming stock before placing larger wholesale orders or advertising products heavily.
How do I start a wholesale or dropshipping partnership?
Simply contact us and tell us about your business.
Please include:
- Your business type
- Your website or store URL, if available
- Target market
- Product categories of interest
- Estimated order volume
- Wholesale or dropshipping requirements
- Any specific sourcing needs
Our team will review your requirements and discuss the next steps with you.
Customer Support
How can I contact you?
You can contact us through our Contact Us page.
Email: [CUSTOMER SERVICE EMAIL]
WhatsApp: [WHATSAPP NUMBER]
Business / Wholesale Email: [BUSINESS EMAIL]
Customer Service Hours: [BUSINESS HOURS]
We aim to respond as quickly as possible during business hours.
How long does customer service take to reply?
We aim to respond within: [TO BE CONFIRMED] business hours
Response times may be longer during weekends, holidays, peak shopping periods, or periods of unusually high inquiry volume.
What information should I include when contacting customer service?
For order-related questions, please include:
- Order number
- Name used for the order
- Email address
- Product name
- Description of your question or concern
- Photos or videos when relevant
Providing complete information helps us investigate your request more efficiently.
Still Have Questions?
We are always happy to help. If you cannot find the information you are looking for in our FAQ, please contact our team.
Whether you need help choosing a size, tracking an order, understanding shipping, or exploring a wholesale or dropshipping partnership, we are here to help.
